Question 1

What areas do you serve?

Accepted Answer

Imperial Heating serves Toronto and the entire GTA including Scarborough, North York, Etobicoke, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Whitby, and Oshawa.

Question 2

What are your hours of operation?

Accepted Answer

We offer 24/7/365 emergency HVAC service — including nights, weekends, and holidays. For scheduled maintenance and installations, our regular business hours are Monday to Saturday, 8:00 AM to 8:00 PM. No matter when your heating or cooling system fails, we are here to help.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Imperial Heating is fully TSSA (Technical Standards and Safety Authority) licensed, WSIB (Workplace Safety and Insurance Board) insured, and a member of HRAI (Heating, Refrigeration and Air Conditioning Institute of Canada). Our technicians are trained, certified, and background-checked for your peace of mind.

Question 4

What brands do you work with?

Accepted Answer

We install and service all major HVAC brands including Carrier, Lennox, Trane, Goodman, Daikin, Rheem, Navien, and Unilux.

Question 5

How often should I service my furnace?

Accepted Answer

Your furnace should be professionally serviced at least once a year, ideally in the fall before heating season begins. Annual maintenance extends the life of your system, prevents breakdowns, keeps your warranty valid, and ensures safe, efficient operation throughout the winter.

Question 6

Heat pump vs furnace — which is better for my home?

Accepted Answer

It depends on your home, budget, and energy goals. Heat pumps offer year-round heating and cooling and can reduce energy costs. Gas furnaces deliver powerful heat in extreme cold. Many homeowners opt for a hybrid system.

Question 7

How long does a furnace installation take?

Accepted Answer

A standard furnace installation typically takes 4 to 8 hours, depending on the complexity of the job. This includes removing the old unit, installing the new furnace, connecting ductwork and gas lines, and testing the system. We aim to complete most installations in a single day so your home stays comfortable.

Question 8

Do you repair all brands of HVAC equipment?

Accepted Answer

Yes. Our licensed technicians are trained to diagnose and repair all makes and models of furnaces, air conditioners, heat pumps, boilers, and water heaters — regardless of brand or age. If a part is available, we can fix it.

Question 9

Do you offer financing for HVAC installations?

Accepted Answer

Yes. We offer flexible financing options including $0 down lease-to-own, rent-to-own, and traditional financing plans.

Question 10

What rebates are available for a new HVAC system?

Accepted Answer

Ontario homeowners can access government rebate programs worth up to $10,000 or more, including the Canada Greener Homes Initiative, HER+, and federal heat pump grants.

Question 11

How do lease-to-own programs work?

Accepted Answer

With a lease-to-own program, you get a new HVAC system installed with $0 down and make affordable monthly payments. At the end of the lease, you own the equipment.

Question 12

Do you help with rebate applications?

Accepted Answer

Yes. Imperial Heating helps our customers navigate the rebate application process from start to finish. We provide the required documentation, ensure your installation meets program requirements, and guide you through each step to maximize your savings.

Question 13

What counts as an HVAC emergency?

Accepted Answer

An HVAC emergency includes any situation that poses a risk to your safety or comfort, such as: no heat during winter, a gas leak or suspected gas leak, carbon monoxide detector alarm, a completely failed AC during a heat wave, or a flooded basement from a water heater failure. If you are unsure, call us — we would rather check and find nothing than have you wait.

Question 14

How fast can you respond to an emergency call?

Accepted Answer

We offer same-day emergency HVAC service across Toronto and the GTA. In most cases, our technicians can be at your door within 1 to 2 hours. Response times may vary depending on location and demand, but emergency calls are always prioritized.

Question 15

Is there an after-hours service fee?

Accepted Answer

We believe in transparent pricing. Contact us directly at (647) 852-2359 to discuss your situation — we will provide a clear quote before dispatching a technician so there are no surprises. Your safety and comfort come first.

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