Privacy Policy

Last Updated: 12/5/2025

At Imperial Heating Toronto ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service appointment
• Contact us via phone, email, or our contact form
• Sign up for our newsletter or promotions
• Participate in surveys or feedback requests

The types of information we may collect include:

• Name and contact information (email address, phone number, physical address)
• Property details relevant to HVAC services
• Payment information (processed securely through our payment processors)
• Service history and preferences

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our HVAC services
• Process your transactions and manage your account
• Send you service reminders, confirmations, and updates
• Respond to your comments, questions, and requests
• Improve our website and customer service
• Send you promotional information (with your consent)

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking

Our website may use "cookies" to enhance your experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content and practices of these sites and are not responsible for their privacy policies.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: