Customer Reviews & Testimonials

Our 25-year-old furnace finally gave up during the coldest week of winter. Imperial Heating came out the same day and replaced it with a high-efficiency Carrier unit. The technician was professional and clean, and they explained the new system perfectly. Our heating bills have already dropped 30%. Couldn't ask for better service.

We had them install a Daikin central air system last summer. Installation was completed in one day, minimal disruption to our home. The crew was courteous and left everything clean. We've been very happy with the cooling performance and efficiency. Highly recommend!

Switched to a Lennox heat pump for heating and cooling. The Imperial Heating team was knowledgeable about the Ontario rebate programs and helped us navigate the paperwork. Saved us thousands on the purchase and installation. Best investment we've made for comfort and energy savings.

Annual furnace maintenance right before the heavy snow hit. Technician caught a small crack in the heat exchanger before it became a safety issue. Quick repair, fair pricing, and we felt safe knowing we were protected for the rest of winter. This is why we stick with them.

Our old water heater sprung a leak at 6 PM on a Friday night. Called Imperial Heating and they had a technician at our door within an hour. Installed a brand-new high-efficiency unit and we had hot water by bedtime. Emergency service done right—no upsell, just fair pricing and excellent work.

Had our AC serviced before the summer season. The technician was very thorough—cleaned the coils, checked refrigerant levels, replaced the filter. They also identified a capacitor that would likely fail soon and replaced it proactively. Great preventative service at a reasonable price.

Our furnace stopped working mid-winter during a cold snap. Imperial Heating answered the phone immediately, explained the issue clearly, and were professional throughout the repair. Turned out it was just a faulty blower motor—fixed in under an hour. Service and pricing were both excellent.

Our heat pump stopped heating during the transition to fall. Called Imperial Heating and they diagnosed a refrigerant leak. They fixed it quickly, tested everything thoroughly, and gave us a full explanation of what went wrong and how they fixed it. Very impressed with their expertise.

Installed a Daikin ductless heat pump in our upstairs bedroom since our central system couldn't handle the heat in summer. Flawless installation, minimal refrigerant lines visible. The flexibility to control that zone independently is game-changing. Worth every penny.

Concerned about air quality in our home, especially with the wildfire smoke last summer. Imperial Heating came out and performed a comprehensive assessment. They recommended an advanced filter upgrade and UV system. Home feels much healthier now. Great educational experience too.

Replaced our old furnace with a high-efficiency Carrier unit and a new smart thermostat. Imperial Heating explained everything before starting work. Installation was professional and on schedule. I can control the temperature from my phone now. Heating costs are already noticeably lower.

AC broke down during a 35-degree heatwave. Imperial Heating treated it like a true emergency and got a technician to us same-day. Turned out it was a compressor issue. They explained our options and the technician was very respectful of our budget while providing quality work. Lifesaver!